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Shipping & Returns All orders are accepted by us on the understanding that the Terms & Conditions have been understood and accepted by you. All orders are sent by an insured carrier and require a signature on receipt. They can be despatched on any day Monday to Friday except Bank Holidays. With our FREE DELIVERY service your order will usually be delivered within 6 working days from receipt of order, or you can specify a week ending date. We have an Express Delivery service available for an additional charge (selectable when placing the order). For Express Delivery only:- Orders received before 10.30am, Monday to Thursday will normally be despatched the same day for next working day delivery on Mainland UK. Orders received before 10.30am on Friday will normally be despatched same day for Monday delivery almost anywhere on Mainland UK. Orders received after 10.30am, Monday to Friday will normally be despatched the following working day for next working day delivery on Mainland UK. Mainland UK includes England, Scotland, Wales, Northern Ireland, Isle of Mann and Isle of Wight. Deliveries to the Scottish Highlands, UK islands and Northern Ireland may take up to five working days. We do not at present deliver to the Channel Islands, Southern Ireland or overseas. To help us deliver your parcel please ensure that the address, postcode and telephone number of the recipient is correct, as additional charges will be made for re-delivery. The carrier or ourselves cannot be held responsible if the parcel has been correctly delivered to the address given but is not the intended recipient. Once the goods have been despatched due to the Data Protection Act we cannot redirect for any reason to an alternative address. Where the carrier is unable to find someone to accept delivery they will leave a card at the address for the recipient to make contact. If the recipient fails to make contact in 8 days as stated on the postcard you will receive, the goods are returned to Festival Foods Ltd and a charge will be made for re-delivery to that or an alternative address. We operate a cooling off policy after you have placed your order. You may cancel your order provided the items in the hamper are unopened and un-used and you notify us in writing. We will collect the goods from you, but you must make the goods available for collection between 9am – 5pm Monday to Friday to enable us to do that. Our liability in any circumstances and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

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Thursday 11 March, 2010

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